FAQ
pageimg.png

General

How do I create an online account?

You can sign up for an online account via email or facebook. Click on Log In on the top right hand corner of the page



What should I do if forgot my login ID/ password?

Click on forget password on the login page to get a link to reset your password.



What are the payment methods?

We accept any major debit/credit cards through paypal for purchases made on www.sonatamalaysia.com



Shipping

How long does shipping take?

Shipping will normally take 5 to 7 working days for West Malaysia and 7 to 10 working days for East Malaysia. Slight delay is expected during festive season and other special circumstances.



Can I do self pick up/ collection instead of mailing?

Yes, select Store Pickup at the check out page. Kindly wait for pickup notification in your email and whatsapp. Invoice number is required for verification.



Do you do ship internationally?

No, we ship within Malaysia only. For International purchases, kindly visit our international site at www.sonatadancewear.com.



I have waited two weeks for my online order, why has it not arrived yet?

Please contact us at +60 377100618 if you have not received your parcel after two weeks.



How much does the shipping cost?

Shipping rate is calculated at the last step of check out. It is according to total product weight.



Exchange & Refund

How do I exchange a item?

Sonata practices exchange and no refund policy. For exchange request, visit our exchange policy for more information. Request must be submitted via email to us at admin@sonatamalaysia.com within 14 days upon receiving your parcel.



If I have received a defective product, what should I do?

Please drop us an email at admin@sonatamalaysia.com with a photo of the defective product and a detailed explanation of the defect. Upon confirmation, we will provide a replacement for the product. Please do not ship any products to us before receiving a confirmation.



Is it possible to do a one-to-one exchange if the item that I received comes in a colour that I do not want or do not like?

Colours rendered on digital screens will have some variation with the original fabric colours, because monitors and other electronic devices (eg. mobile phones) have varying abilities to display colours. ​ For IN-STOCK items, we may be able to do an exchange for you. Please visit our exchange policy for more details to ensure the product meets the conditions for exchange. PRE-ORDER products are not exchangeable. ​ Therefore, we encourage customers to always double-check your orders before checking out and confirming your order.



Career

How can I join and be part of the Sonata family?

We have been growing since 1982, and we believe our success today is through the contributions of our people. If you're a creative, enthusiastic, and hardworking team player, we would love to hear from you! ​ Email us at admin@sonatamalaysia.com with your particulars and let us know which position you are applying for. Don't forget to attach your resume too! Also, do let us know why you would like to join and become a part of the Sonata team.



Showroom/Virtual Shopping

Is the Showroom open?

In light of the COVID-19 situation, our Showroom will be open to serve customers by appointment basis*. Kindly book an appointment before heading down. For enquiries, email us at admin@sonatamalaysia.com or call us at +60 3-7710 0618.



What are the payment methods? (Virtual Shopping)

We accept bank transfers only.



How do I make a Virtual Shopping appointment and what is the video call platform?

You can make an appointement here. We will video call you via Whatsapp number: +60 14-366 7618. / +0 12-288 0094



When is the virtual store open?

It's open Monday and Tuesday, 1030am to 530pm, except public holidays.



How long does each virtual shopping session take?

Every session takes 30 minutes.



What are the delivery fees? What is the delivery schedule?

Shipping rate is calculated at the last step of check out. It is according to total product weight. Shipping will normally take 5 to 7 working days for West Malaysia and 7 to 10 working days for East Malaysia. Slight delay is expected during festive season and other special circumstances.



Do you deliver out of Malaysia?

No, please visit our international website for purchases out of Malaysia.



What is your exchange or return policy?

Sonata practices exchange and no refund policy. For exchange request, visit our exchange policy for more information. Request must be submitted via email to us at admin@sonatamalaysia.com within 14 days upon receiving your parcel. No exchanges or refunds for items on promotion.
Mailing fees to be paid by customers for any exchanges due to change of mind.



Can I self collect?

Yes. Inform our customer service assistant during check out.