FAQ

General

How do I create an online account?


You can sign up for an online account via email or facebook. Click on Log In on the top right hand corner of the page




What should I do if forgot my login ID/ password?


Click on forget password on the login page to get a link to reset your password.




What are the payment methods?


We accept any major debit/credit cards through paypal for purchases made on www.sonatamalaysia.com





Shipping

How long does shipping take?


Shipping will normally take 5 to 7 working days for West Malaysia and 7 to 10 working days for East Malaysia. Slight delay is expected during festive season and other special circumstances.




Can I do self pick up/ collection instead of mailing?


Unfortunately no, all online purchases will be mailed at the moment.




Do you do ship internationally?


No, we ship within Malaysia only. For International purchases, kindly visit our international site at www.sonatadancewear.com.




I have waited two weeks for my online order, why has it not arrived yet?


Please contact us at +60 377100618 if you have not received your parcel after two weeks.




How much does the shipping cost?


Flat rate of RM10 for West Malaysia, RM17 for East Malaysia and free shipping for orders above RM250.





Exchange & Refund

How do I exchange a item?


Sonata practices exchange and no refund policy. For exchange request, visit our exchange policy for more information. Request must be submitted cia email to us at admin@sonatamalaysia.com within 14 days upon receiving your parcel. Covid Situation: For purchases made in March 2020 that meets our exchange conditions. Kindly mail back your items to our office by June 2020, E 205, Jalan PJU 8/8, Bandar Damansara Perdana, 47820 Petaling Jaya, Selangor, Malaysia. We will process an exchange after we received the item in good (resellable) condition. Should you further enquiries, please contact us at admin@sonatamalaysia.com or call us at +60 3-7710 0618.




If I have received a defective product, what should I do?


Please drop us an email at admin@sonatamalaysia.com with a photo of the defective product and a detailed explanation of the defect. Upon confirmation, we will provide a replacement for the product. Please do not ship any products to us before receiving a confirmation.




Is it possible to do a one-to-one exchange if the item that I received comes in a colour that I do not want or do not like?


Colours rendered on digital screens will have some variation with the original fabric colours, because monitors and other electronic devices (eg. mobile phones) have varying abilities to display colours. For IN-STOCK items, we may be able to do an exchange for you. Please visit our exchange policy for more details to ensure the product meets the conditions for exchange. PRE-ORDER products are not exchangeable. Therefore, we encourage customers to always double-check your orders before checking out and confirming your order.





Career

How can I join and be part of the Sonata family?


We have been growing since 1982, and we believe our success today is through the contributions of our people. If you're a creative, enthusiastic, and hardworking team player, we would love to hear from you! Email us at hr@sonata.com.sg with your particulars and let us know which position you are applying for. Don't forget to attach your resume too! Also, do let us know why you would like to join and become a part of the Sonata team.





Showroom/Virtual Shopping

Is the Showroom open?


Our showroom will be closed temporarily due to the covid situation, we will be serving you through virtual shopping by appointment basis to safeguard our shoppers and staff. Make an appointment here. Alternatively, you also shop online now! For enquiries, email us at admin@sonatamalaysia.com or call us at +60 3-7710 0618.




What are the payment methods? (Virtual Shopping)


We accept bank transfers only.




How do I make a Virtual Shopping appointment and what is the video call platform?


You can make an appointement here. We will video call you via this Whatsapp number: +60 14-366 7618.




When is the virtual store open?


It's open on Monday to Friday, 2pm to 5pm, except public holidays.




How long does each virtual shopping session take?


Every session takes 30 minutes.




What are the delivery fees? What is the delivery schedule?


Flat rate of RM10 for West Malaysia, RM17 for East Malaysia and free shipping for orders above RM250. Shipping will normally take 5 to 7 working days for West Malaysia and 7 to 10 working days for East Malaysia. Slight delay is expected during festive season and other special circumstances. Unfortunately, we are unable to commit to an exact date of delivery date due to the limitations subjected to EMCO/CMCO regulations.




Do you deliver out of Malaysia?


No, please visit our international website for purchases out of Malaysia.




What is your exchange or return policy?


You may exchange within 14 days upon receiving of goods. No exchanges or refunds for items on promotion. Please contact us in writing at admin@sonatamalaysia.com for any exchange request.
Mailing fees to be paid by customers for any exchanges due to change of mind.




Can I self collect?


Due to CMCO restrictions, our showroom is closed until further notice, we are unable to allow self collection.





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E205, Level 2, Metropolitan Square Mall

Jalan PJU 8/1, Bandar Damansara Perdana

47820 Petaling Jaya, Selangor

Tel: +60 377 100618

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