Local Delivery (Malaysia)
Free for orders above RM 500. For orders below RM 500, shipping rates will be calculated and shown at checkout according to courier service chosen.
Duration: Up to 5-7 business days, varies according to courier service chosen (weekends and public holidays not included).

International Shipping (Brunei)
Shipping fees are calculated at the checkout page, after you have keyed in your address.
Duration: Up to 7-14 business days, varies according to courier service chosen (weekends and public holidays not included).

Taxes & Duties
For international customers, please note that your items may be subject to your local customs taxes, charges, or import duties. These charges are the buyer’s responsibility and are not included in the item price or shipping rates. We advise customers to check on their own countries' import tax before making an online purchase.

Delivery timeframes include the packing of your order upon confirmation. All deliveries come with a tracking number.

We ship within Malaysia and Brunei only.

For international shipping, kindly visit our international site at sonatadancewear.com.

If you wish to receive your in-stock items first, please place separate orders for in-stock and pre-order/backorder items.

For orders with pre-order/backorder items, the order will only be shipped when all items are ready.

Unfortunately, amendments or cancellations can't be made once your order's been confirmed.

We always want to make sure your order is delivered to you as soon as possible, so orders are sent for processing as soon as we confirm it.

Tip: Double-check your orders carefully before checking out and making payment!

Yes, select Pickup in Store at the check out page. A pickup notification email will be sent once the order is ready for pickup.

We exercise a company-wide final sale policy. We enforce a strict no refund policy across all products. 

Defects
Please drop us an email at admin@sonatamalaysia.com with photo of the defective product and detailed explanation of the defect. Upon confirmation, we will provide a replacement for the product. Please do not ship any products to us before receiving a confirmation.

Exchanges
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Ensure that the items do not fall under the exceptions/non-exchangeable items list.

Exchange request must be submitted via email to us at admin@sonatamalaysia.com. Please include detailed explanation of the reason of exchange. Kindly note that customer will have to bear all delivery fees for exchanges.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged/returned, like custom products (such as special orders/pre-orders/backorders or personalized items), and personal goods (such as footundeez, half soles, undergarments, tights, and socks). Please get in touch if you have questions or concerns about your specific item. 

*Unfortunately, we cannot accept exchange/returns on sale items or gift cards.

We accept payment via DuitNow, Visa, Mastercard, American Express and FPX

Please take a screenshot of the error message (if any) and drop us a message here. Thank you!

Yes, you need to have an account with us to place an order.

Sign up here (it's free!)

Head over to our login page and you will be sent a OTP to your email.

If you're prompted to create a new account, the email you have entered is not registered for an account with us. Sign up and create a new account with us.

If you're still unable to access your account, feel free to contact us.

Colours rendered on digital screens will have some variation with the original fabric colours, because monitors and other electronic devices (eg. mobile phones) have varying abilities to display colours. For example, a higher DPI resolution on the screens can provide clearer images.

Due to the possible risks that online colours will have some variations with the original fabric colour, the differences cannot be considered as a production defect.